Returns & Refund Policy
Last updated August 2026
Because Harbour Source sources each order from a supplier after you pay, and ships it across borders, returns work a little differently than a local store. Here's exactly how we handle it.
If we can't fulfill your order
If an item becomes unavailable, or can no longer be fulfilled at the expected cost, we will contact you before proceeding and offer a substitute, a revised option, or a full refund of the amount you paid for that item. We will not charge you more without your approval.
Cancelling or changing an order
Contact us as soon as possible. If we have not yet placed the order with the supplier, we can cancel it and refund you in full. Once the supplier order has been placed and the items are in transit, cancellation may be limited by the supplier's own return policy and the cross-border shipping already incurred.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or not what you ordered, contact us within 7 days of collection with your order number and photos. We will work to resolve it — a replacement or a refund — subject to the supplier's terms and the nature of the issue.
Items we generally can't accept back
- Hazardous materials, flammables, and compressed gases
- Perishable goods
- Custom, personalized, or made-to-order items
- Personal-care and hygiene items once opened
- Items damaged by misuse after collection
How refunds are issued
Approved refunds are returned to your original payment method. Refund timing depends on your bank or card provider. Estimated freight, duties, and taxes are refundable only where those costs had not already been incurred on your behalf.